Board Thread:Questions and Answers/@comment-29776358-20170703161249/@comment-68.41.96.241-20170806171908

Although it may help, don't worry if you didn't send a screenshot. They can review everything you have done in the game. Keep contacting customer service until they open up a case. Once they open a case, it's a waiting game. I had to wait a month for them to review and send me my Rampage h2h. Hopefully you don't have to wait that long. Good luck!!!