Board Thread:Questions and Answers/@comment-1.64.12.241-20180626090147

I didn't get the reward for Rousey Holm, so I filed ticket after ticket and eventually got this message

''My name is Shane, and I am with the Specialist team here at EA Help. I've received a case that was escalated on your behalf, and I'm looking forward to doing anything and everything I can to help! It looks like you have an issue in UFC Mobile on your Android Phone, regarding not receiving your reward for completing the Rousey vs. Holm Live Event. Let's see if we can get this resolved for you as quickly as possible to get you back in the Octagon!

I wanted to first reach out and thank you for your patience while your case was being assigned to me, and during my review of it. As a gamer myself, I completely understand how frustrating issues like this can be, when you just want to enjoy your game - and waiting for help is never fun! I was not in office over the weekend, and so this morning is the first I've been able to review your issue, so again, thanks for holding on!

As a one time goodwill grant, I have added the Live Event rewards to your account! You should find them available and ready to be opened - I hope that helps!

If you have any additional information on the matter, please definitely don't hesitate to write back and let me know! Otherwise - it has been a pleasure granting those Live Event rewards to your UFC Mobile Account - thank you for contacting EA Help, and best of luck in UFC Mobile!''

Now, first things first, they can fuck right off with the 'goodwill grant' shit- it's not a sweet goodwill gesture of kindness to give me the prize I earned and they fucked up. But the main thing- and the thing I'm asking your help on, is I can't tell what they sent me. There wasn't any box to open in y inbox, but just Cain Velazquez LE appeared in my heavyweight roster. Is that the prize they sent, or is it just like a daily reward? (I'm somewhere around day 530). I was only looking out for the live event reward so I wasn't careful looking at the daily rewards. It's also a bit weird coz I didn't see Velasquez in the live event rewards. So if that was the reward they sent, it sucks, but I'll drop the matter (coz I was expecting a dupe in the live event anyway). If it's just a heavyweight daily reward, I'd better keep pursuing the matter though. If you've gat any experience on this, let me know! 