Board Thread:Questions and Answers/@comment-83.54.22.218-20170501201506/@comment-31529160-20171201005557

Not all their advisors know much about the game or UFC itself as some of my conversations with them are hard to believe lol. Don't stop, continue with your claim ask him can't he see that you already got the required points :/

It might take some time when faced with a lazy advisor to get your case taken care of. Such was the case I had when I didn't get a H2H box several months ago. I had to pass through 5 different advisors. The last one solved my case and sent me the missing reward within 30mins from being in contact with him. Overall it took me over a week to get to such an advisor as all the others just wasted my time with unnecessary questions.