Board Thread:Questions and Answers/@comment-109.98.111.138-20180419032412/@comment-35155696-20180424104206

Official info from EA (posted few minutes ago):

"Our teams have confirmed that they are working on a fix for this issue, your rewards should be granted within the next few days. There is no need for you to contact our support as it should be granted to your account directly. I apologize for this experience and for the delayed response."

So... it's clearly why they leave all customer tickets without response. Problem should be fixed before S27 starts.