Board Thread:Questions and Answers/@comment-33532122-20180504160111/@comment-8.37.232.41-20180608212847

Thank you for contacting EA help. My name is Ritabh and I will assist your issue today.

Please let me share that the issue currently you are facing is apparently a bug. I really appreciate your feedback towards the game. I will make sure to forward the same to our concern department.

It is sad that we at customer experience, can only help with issues in the game itself, we cannot make changes or correct game bugs.

We at EA customer service make every attempt to resolve each issue, but sometimes a resolution is simply not possible due to problems beyond our control. For your inconvenience, please accept my personal apology that this problem has negatively affected you.

Anticipating that Studio will look into the pertaining issue and try to sort it out as earliest as possible thus furnishing better gameplay experience for you.

Another technique I believe to fix it, please follow the below troubleshooting steps mentioned in this link:

http://help.ea.com/in/article/troubleshooting-steps-for-android/

Hope, I was able to provide you all possible information on the issue. At any point of confusion please feel free to contact us again.

However for inconvenience caused the best I can do is to offer you with a fighter pack if you agree to it. I do understand that this may not fully compensate you for the inconvenience faced; however, it can definitely help you to make some quick progress in the game.

You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com

Have a nice time and take care of yourself.

Thank you for contacting EA help. Ritabh R. EA Help