Board Thread:Questions and Answers/@comment-35081155-20180419004934/@comment-35041895-20180420005529

I'm lucky enough to only contact them once and get a really helpful advisor. Here is what I got as a reply from EA advisor:

Thank you for contacting EA Help.

I just went through your case details and came to know that you are missing your rewards. It should not have happened, however please be assured, we will do our best to address your concern.

To investigate further, I am providing you a disclaimer please read and reply us.

Here is the disclaimer:- "Making a false claim is against our gameplay rules. Breaking the rules makes it hard to provide a fun, safe, and secure environment for you and all players. If you make a false claim, we may need to suspend your gameplay or even close your account. Bearing this in mind, would you like for us to proceed with your investigation ?" (Yes/No).

If yes, please contact us with the following information.

Missing rewards details:

Email address:

User Id:

Date of missing :

Challenge name:

Along with please let us know have you tried with re-install the game if your game is linked with Facebook. If you did not do that yet please do re-install the game, before reinstalling the game please make sure your game is linked with Facebook.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com<, or ask our community experts by visiting Answer HQ at >http://answers.ea.com.

Thank you for contacting EA Help and informing us of your issue.

Thank you for contacting EA Help. I am Ajitav and I am assisting you with your issue today.

As I can check here you have just completed the season I would request you to please wait for few hours and please do not worry if you are eligible then you will definitely get the rewards.

And if the problem persist then please feel free to contact us back by updating the case #(case number).

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com<, or ask our community experts by visiting Answer HQ at >http://answers.ea.com.

Thank you for contacting EA Help and informing us of your issue.