Board Thread:Questions and Answers/@comment-40095407-20190710092643

Hi guys, I’m playing UFC mobile for about three months now and I decided to login using facebook for the first time to better preserve my fighters, energy, gold, silver and thousands of ability cards.

To my surprise the exact opposite happened, all my progress has disappeared completely! WTF?! Here’s a couple of screenshots from H2H season 37 eos reward and from this morning.

Is this a known issue? Did I make a terrible mistake?

Do you have any tips for what to do now? I already cantacted EA customer service, and I’m still logged in with Facebook. Should I try to log out?

P.S. I just received this response from EA:

''"Thank you for contacting EA help. My name is Himanshu and I would assist you with lost progress issue in UFC Mobile.

Please let me share that whenever you link your game with Facebook, it creates a new account. You were playing on a guest account before linking the game with Facebook, so the guest account has been overwritten by the Facebook account. However, now you will never face this issue again, even if you reinstall your game app. Had it been possible for us, we surely have restored that. "''

Is there anything I can do at this point to recuperate my lost fighters?

Thanks in advance for your helpful advice.

 