Board Thread:Questions and Answers/@comment-33187020-20171030010728/@comment-33187020-20171030020120

this was when i got the retreat of Faber ,which i already had it

This is Dean from EA Help.

I'd like to thank you for contacting us today and informing us of your earlier issue with UFC Mobile.

First of all I'd like to apologize for the delay in a response from us. Due to a large influx of contacts during peak times, it might take a little longer than we would like to respond. I understand this is not your fault and we're sorry if we made you feel neglected in any way. Trust me, it was never our intention and all our customers are very important to us.

Upon reading over your case, I was sorry to see you are missing some content. There seems to be quite a few cases open on this, and on most, we have not received a reply to further questions we asked. In order to assist you, we will absolutely investigate the matter.

In order to better assist, we need to have details of your account. Could I ask you to make a case from within the app itself? This uploads important information from your game so we can have a look at your UFC Mobile account directly.

Once we have this contextual information we will be in a better position to investigate the matter further for you. While I cannot promise anything just yet, we'll do our best to get a resolution for you.

As you already have a case open about this, I am closing this case as a duplicate of your original contact.

The process and speed of our response is determined by how many cases are currently in the queue thus closing this case as a duplicate helps this process.

Thank you again for your patience