Board Thread:Questions and Answers/@comment-109.98.111.138-20180419032412/@comment-68.41.108.166-20180426201916

These kind of mix ups happen a couple times a year. If you still haven't received it by the time the next season starts, file another ticket, and ask to speak with a specialist. As I've mentioned, I've had to wait over a month in the past. Stay on EAs ass about it. If the new season starts, you have every right bug their support staff until they fix it. I also had to speak with at least 5 different reps before one finally helped me.