Board Thread:Questions and Answers/@comment-29776358-20170324163152/@comment-59.115.123.96-20170427043627

I didn't receive the end of season rank 1 reward as well... sadly during one of the previous live event (Lawler vs Condit), there was a bug and i didn't get a fighter prize that i was supposed to get either. I contacted the customer service and after some useless email back and forth, everytime with a different person replying, I was left with the "sorry I looked into your account here's nothing I can do". I replied and told them "what do you mean there's nothing you can do? I gave you all the info you need" and the next reply was another customer representative seemingly confuse by my situation asking "what can i help you with?"

so basically I truly think this is an ignored EA game franchise (other more popular game is much less buggy with constant new contents)... I don't expect to get Royce now. from previous experience.... and when the next season starts and I still don't get him.. I will delete the game.. such as waste of time.