Board Thread:Questions and Answers/@comment-37611970-20181124182158/@comment-31540246-20181124192409

I would delete the game, close all the apps running, restart my phone and then download it again. I'm afraid that's all the advice I can give you since I haven't heard of this happening before, sorry.

If nothing else works also try contacting EA Support or also maybe Apple support since the problem might be with your phone and not the game. Good luck!