Board Thread:Questions and Answers/@comment-33532122-20180504160111/@comment-34779323-20180613170644

I finally got my H2H season 27 EOS reward Cris Cyborg just now. I had to fight for it. I had chat with atleast 10 game advisors in 3 tickets who told me my case is being investigated by the so called "specialist team" and I should wait for atleast 7 days before I get any updates on my case. I waited for 2 days but today, I got fed up of waiting and resumed my case which was in progress to know the status. The first game advisor told me the same bullshit, but I didn't agree so she transferred me to another advisor, who again transferred me to the 3rd advisor. Again, she told me same bullshit but I was relentless. At the end, she got fed up and ended the chat. 4-5 hours after this chat session, I saw a reward box from customer experience and in that I got my Cris Cyborg.

To those who have still not received their EOS rewards, keep trying and keep chatting/talking to game advisors until you get the EOS reward. They will tell that they have escalated the issue to higher authorities and you should wait for atleast 7 days before you get any updates. They'll tell you not to resume your case which is in progress otherwise your case will rollback to the bottom of the queue causing further delay. Don't believe them. Keep resuming your case and tell them to move your case at the top of the queue.