Board Thread:Questions and Answers/@comment-47.29.194.14-20170515190436/@comment-68.41.96.241-20170517174348

Like I said, stay on EAs back about it. If someone says that they can't help you, wait a few hours and call back. I had to open 4 cases to finally find someone who would listen and help me. They have records of your account, so as long as you're honest, they can see that you got to that rank and never got the reward. Good luck.