Board Thread:Questions and Answers/@comment-35081155-20180419004934/@comment-68.41.108.166-20180419165820

Yo, I've been playing for a long time and had one experience with customer support. Instead of going into detail about my particular issue, I will just give you some pointers that helped me resolve my issue. To sum it up, I didn't get my Rampage h2h when I should have. My first call was unsuccessful. I was told they didn't have the ability to fix errors that involved content. I knew this to be false, so I waited 4 hours, and called back. After repeating this a few times, I eventually spoke with a good dude that sent me the missing reward. Stay persistent, and don't take no for an answer. Some of their employees will lie to you so they don't have to do the work. If they close your case, open another one. I had to open a new case 3 or 4 times. Don't let them blow you off. Tell them that your friends have had similar issues resolved in the past. It's frustrating, and they will try your patience, but some of EAs employees are actually decent, hard working people that will be happy to help. If someone says they can't help you, tell them to transfer you to someone who can. They rely on you giving up. If you don't give up, they eventually help.