Board Thread:Questions and Answers/@comment-109.98.111.138-20180419032412/@comment-32725103-20180427075206

This is highly unusual that such a large number of people haven't received the EoS

I filed a ticket in August 2017 which was the last time and the EA customer service team were very helpful. Actually out of 5 complaints, they handled 4 really well but don't know what happened to their quality of service