Board Thread:Questions and Answers/@comment-35187136-20180623011806/@comment-68.40.152.247-20180703150906

The customer service reps are seem to be be a lot less helpful than they once were, and it pisses me off when they try to play us as fools. They always point you to troubleshooting, which has nothing to do with their end, and they seem to love this lie that they can't add content. 1 out of 10 specialists will actually help you. In the US, I can request a call back, and it's very quick, but I've had a few heated arguments with the clueless reps that call. It feels like the game is their last priority.