Board Thread:Questions and Answers/@comment-109.98.111.138-20180419032412/@comment-34779323-20180501085556

122.180.212.249 wrote: "I see that you have not received EOS reward for season 26. I know how upsetting it could be. I wish I could add the reward in your account, but unfortunately we do not have an option for this.

However the best we can do for you is we can add a fighter pack in your account. If you are agree with this, then please revert to us with your confirmation, so that we could add the same in your account."

Got this reply from EA support. What to do? Decline his offer. That random fighter pack would most probably have a yellow/grey rarity fighter which you would already have in your roster. Ask for your Mark Coleman.