Board Thread:Questions and Answers/@comment-223.73.11.85-20180624171330/@comment-34867510-20180625132742

223.73.11.85 wrote: 8.37.232.96 wrote: Hey man. I had the same issue and after exchanging over 40 emails I closed the ticket and opened up a new one. The guy who reviewed my new ticket got me my cyborg in less than an hour. It's worth a shot. Maybe try emailing them from from another email address if you don't wanna close your current ticket. That may help. Good luck thank you

Yes, I agree. As bad as EA can be, they always make good on these EOS problems from what I've seen. Send them a ticket and then be patient. Somebody will definitely contact you and make sure you get the pack. This happened to me a few seasons ago and they took care of me. I know it's frustrating, but hang in there bro!