Board Thread:Questions and Answers/@comment-38845558-20190318094317/@comment-37114484-20190318201334

A lot of people on FB have this problem and they also dont get any help from EA customer service.

1 thing I learned the last couple of weeks: those guys at customer service are a couple untrained and underpaid employees forced to try to answer questions from players as vaguely and politely as possible.

They know nothing about this game and they doorgeven have a direct line to the people running the game (developers).

So i hope your problem gets fixed but dont expect a swift solution.