Board Thread:Questions and Answers/@comment-33113496-20180910002927/@comment-72.29.61.131-20181003135610

IVE had the same problemo. What I do is instead of logging on as a guest, I log in via Facebook; email/password. It's always worked for me. When I accidentally log out of FB etc the guest mode has a different name; mine shows up as Gus21 but as soon as I push log in with Facebook, enter my info and it takes me to the right one. No way it's lost if you've been playing via FB: and f you try the above and it still doesn't work contact EA and they'll get you straightened  PS: ALWAYS request a call back; they call immediately. Emailing them is an absolute waste. Learned the hard way