Board Thread:Questions and Answers/@comment-81.83.138.98-20180905074957/@comment-81.83.138.98-20180905165348

The chronologic overvieuw of their reactions >>>

Thank you for contacting EA help. My name is Ritwik and I would assist you with your issue today.

Sander, I understand that you have contacted us originally regarding your issue with an error message in UFC Mobile profile. I was terribly sorry to hear about this issue affecting you, as I perfectly understand how frustrating and inconvenient this must be.

To provide you an optimized resolution, please do attach the screenshot of error message for further investigation.

Here is the link which guide you to how to attach - https://help.ea.com/en-in/help/faq/how-to-attach-a-file-to-your-ea-help-ticket/

Further, thanks for being so understanding.

Looking forward for your reply

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Thank you for contacting EA help. My name is Shilpa and I am taking care of your contact today.

i have reviewed your email and the best that we can do is to add one fighter pack for the inconvenience caused, if you are agree to this please let us know.

I look forward for your reply.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at https://help.ea.com, or ask our community experts by visiting Answer HQ at https://answers.ea.com.

Thank you for contacting EA help.

This is to summarize that you contacted us regarding the error message and I need information to resolve the issue.

If you still need any information, please do let us know.

Alternatively, you can also browse our extensive knowledge base online at http://help.ea.com or answers.ea.com

Thanks again for contacting EA Help.

Have a lovely rest of your day!

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Thanks for writing back to us, Sander.

My name is Rhythm, and I'll be following your case from here.

I would like to inform you that this is a known issue and we have been receiving similar kind of contacts from other players as well. Our developers are working hard to fix the problem in timely manner. We request some time to get the issue fixed.

In the meantime, I would suggest you to use the "Shuffle Option" in the H2H matchmaking.

This is to summarize the contact, we've informed you about the known issue.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.

You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com

Thank you again for contacting EA Help.

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