Board Thread:Questions and Answers/@comment-31529160-20180405164720/@comment-35041895-20180420144501

AnaR47 wrote: Artlessart wrote: Lol they have NO freaking clue. They didn't know what head-to-head was when I was talking to them, and no clue about seasons and ranks either. Just the same old rehearsed bs sentences.

I think it's just one guy updating the files and the game, and the rest are just customer service with copy & paste rehearsed lines "being a fellow gamer I know how frustrating that can be for you, being not able to get your rewards...etc, etc."

I contacted 3 customer service reps now. All three used the above line, all three said they'll get a "specialist" to have a look at it, all three closed my case after getting of chat or the phone LOL. This is comical.

Time to say goodbye EA! and maybe you're just unlucky. cuz after just one e-mail, they apologized to me and after 5-6 hours i received my EOS prize. their customer service is not that bad as you think. and i hope you'll get your prize too.

I contacted them once and one of the advisors responded immediately. He/she said that I have to wait for few hours to get my reward. And here I have waited for about 13 hours and they just haven't given me my reward. They send the pack randomly lol.