Board Thread:Questions and Answers/@comment-35081155-20180419004934

I've seen a lot of suggestions in other threads regarding opening a ticket with EA for missing prizes and content and never found an actual answer. Has anyone done it, and if so, what happened?

Last season, I opened a ticket regarding Rank 19 Reward box. It froze when I was opening it and I was forced to exit the app. When I restarted my phone and reopened the app, the rewards were not awarded and I was in rank 18. So the whole box, energy, abilities, traits, all gone.

I'll include their reply at the bottom, but basic TLDR was - it seemed he just copy & paste a rehearsed reply, included a bunch of links, and closed the case. I can't access it anymore.

So my question, has anyone had any luck contacting EA and did they get their problem/issue rectified?

This was their reply:

Thank you for contacting EA help.

My name is Devesh and I would assist you with your issue today.

I have gone through your email and found that you are facing some bug in UFC Mobile. I know this can be upsetting for you. I really appreciate your feedback towards the game. I will make sure to forward the same to our concern department.

It is sad that we at customer experience, can only help with issues in the game itself, we cannot make changes or correct game bugs. You can however report this at the official forums, so that the moderators and Game experts can take a note of it and investigate this further.

Further, please post your query on the official forums at: https://forums.ea.com/en/ufc/categories/ea-sports-ufc-mobile

Moreover, we've created EA’s new Answer HQ. It’s a community initiative to have players share their gaming experience with other players. Please refer:

http://answers.ea.com/

Believe me, the moderator team is however collecting data from the community and are examining solutions if they determine enough customers have the problem and the problem is technically addressable with a patch, or if a work around is possible.

We at EA customer service make every attempt to resolve each issue, but sometimes a resolution is simply not possible due to problems beyond our control. For your inconvenience, please accept my personal apology that this problem has negatively affected you.

Anticipating that Studio will look into the pertaining issue and try to put a fix to it as earliest as possible.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Thank you once again for contacting EA Help.

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